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Employee Advocacy & Support

As an employee benefits broker, we have a service first philosophy.

We understand that healthcare keeps no “regular” business hours, neither does our team. We’re up and running, 24/7, to alleviate your HR team’s administration burden whenever there is an issue. Call, email or submit a form; we’ll take care of it so you can focus on your day to day tasks. We want to be in direct contact with your employees whenever they feel the need, however they feel most comfortable having the conversation.

We’re here to support any benefit issue from start to finish, including:

Verification of Coverage: Stuck at your doctor or pharmacy? Your Client Care Specialist can easily verify your coverage and help get you on your way.

Benefit Questions: Confused about what procedures or medications are covered under your plan? Give your Client Care Specialist a call and they’ll lay it out for you.

Enrollment:

  • Ordering new insurance identification cards
  • Processing full-time student verification with insurance carriers (for dependent children over the age limit)
  • Change of address
  • Change of primary care physician/dentist

Additionally, our service teams work with your employees to handle any and all claims issues that may arise. By working with us to resolve claims, your employees will save over 290 hours of their time and a lot of frustration. Claims are tracked from start to finish by your dedicated Client Care Specialist. Your Client Care Specialist is not only going to keep track of the claim with the carrier but will also keep the employee in the loop providing regular updates on where the claim stands. Should a claim be denied with the carrier and an appeal be needed, your Client Care Specialist will help draft the appeal letter for you and then submit and track the appeal with the carrier until it is approved or denied. Rest assured, you and your employees will be in good hands with their very own Exude Client Care Specialist.

Check out some of the value we’ve returned to our clients:

  • 11,000+ Service requests fielded and resolved this year
  • $786 average amount per claim returned to employees through advocacy services
  • 72% average of the billed claim returned to the employee through advocacy services
  • 311 average number of service requests fielded per client
  • 415+ hours saved for HR team for issues we manage

We ensure that you are satisfied with our advocacy through internal and external evaluations. After a claim has been resolved, our clients receive a 60-second survey that allows them immediate opportunity to provide confidential feedback regarding the quality and timeliness of the service received. Exude’s Manager of Client Services monitors survey results in real time as they are received. The survey allows the service team to obtain honest, instant feedback directly from the Client Care Specialist who assisted them. By holding our service team accountable to high service standards, we ensure that our clients and their employees are receiving only the highest levels of service.

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