4 Ways to Enhance the Customer Service Experience

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These days, providing mediocre customer service is just not going to cut it! To really stand out, you need to be different and provide your customers or clients with an experience that they won’t receive anywhere else.

Connect with your Customer

Start by putting yourself in their shoes. If you were faced with the same issue, how would you react? Your ability to show empathy and understanding towards the situation will show the customer that you can relate to what he/she is going through.

Quality over Speed

Every Customer wants their issue resolved, but what keeps them coming back time and time again is the quality of the service they receive, not how quickly their issue was resolved.

Be proactive

You’re there to alleviate the burden of the customer having to resolve issues on his/her own. Keeping them in the loop as you work through their issue will help solidify a lasting relationship with them.

Ask for feedback

You can learn something new from each interaction you have with a customer. Use the feedback you receive from one customer to help you build on your skills for the next one.

In a world where above average customer service is no longer a benefit but a necessity, integrating these tips into the work you perform everyday will not only help you do your job more efficiently but it will also set you apart from your competitors.

 

Lauren Urbanski

Posted by Lauren Urbanski

In 2007, Lauren began at Exude with the Enrollment Team. She then began working as a Client Service Representative and was eventually promoted to her current position as Manager of Client Care and Account Manager Team Leader, which means that she has a well-rounded font of experience in the driver’s seat of our Exude relationships.

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